Alana Hirtle

Thank you, Madam Chair. One of the stated goals of PCVRS was to free up case managers at VAC to deal with other issues. What does that look like in practical terms for case managers? I'll go to Ms. Hicks or Ms. Pham.

Thank you. Can you also speak briefly about what takes place when there are issues? If there are systemic issues identified, what takes place to address those?

Thank you, Madam Chair. Good morning, everyone. It's nice to see you all here. I was not a member when.... I'm a new member, so the contract was signed before I was even aware of it. I'm wondering if the Lifemark folks could tell me this. PCVRS was introduced to modernize and streamline rehabilitation and vocational services for veterans across the country. Can you give a very brief summary of [more]

I see that I have 10 seconds left. I think that's probably it. Thank you.

That's my time. Thank you very much.

How has this been addressed to make the program work better for veterans?

Was feedback received from veterans as part of that process?

How were those 10 areas identified? How did you come up with those?

Thank you. Obviously, for a contract of this size, there needs to be some accountability built into it. Can you describe the quality assurance and performance monitoring tools that VAC uses to ensure that the veterans are receiving timely, high-quality rehabilitation services through PCVRS?

That's lovely. Thank you. Can you explain how this model is improving national consistency? I think that was one of the main goals. To add on to that, are you still keeping veterans' individual needs at the centre of this decision-making process?

Thank you for that. Ms. Lockyer, this one might come over to you. I'm wondering about mandatory training for your RSS folks. Is there training on military culture, trauma-informed care and service-related injuries?